If you smell gas, get out first and call from outside

This is the one plumbing problem where we want you to do less, not more. If you smell that rotten-egg odor, hear a hiss near a gas line or appliance, or feel lightheaded, do not flip a light switch, do not light a match, and do not start hunting for the source yourself. A spark is all it takes. Get everyone out of the house, then call PG&E and call us from outside, away from the building.
We say this first because it matters more than anything else on this page. A gas leak is not a wait-and-see situation, and it is not a fix-it-yourself situation either. Once you and your family are out and the utility is on the way, that is when we come in and find the leak the right way. We answer around the clock, so it does not matter what time the smell starts.







